WHAT IS THE MINIMUM AMOUNT FOR A DEPOSIT?
The minimum amount for a deposit is $30.
MAY I PLAY AFTER MAKING A DEPOSIT?
You can play immediately after receiving the money through the payment gateway, from the payment method you selected for it. If you do it via a bank transfer, you can play within 24 to 48 hrs after verification that the money has reached our Bobby Casino account.
WHY IS THE DEPOSIT SYSTEM NOT ACCEPTING MY CARD?
Right now Bobby Casino as of now accepts Master and Visa/ Debit cards, Visa Electron, Visa Debit, and Maestro.
Due to current banking and processing issues in the online gambling industry in different countries, sometimes some cards are unable to process.
HOW CAN I DEPOSIT MONEY VIA BANK TRANSFER IN MY ACCOUNT?
If you want to deposit money by means of bank transfer in your Bobby Casino account, please, follow the instructions below:
Once you are in your account, access to the section Deposit you will find in the left upper part.
Select one of the payment methods that admit Master / VISA / Bank Transfer, such as Skrill or Neteller.
Log in your Skrill or Neteller account to initiate the deposit.
Add the info you happen to be needed with the sum you need to deposit.
Follow the instructions to complete transaction. After the corresponding approval, the fund will be immediately available in your account.
ARE THERE DEPOSIT LIMITS AT BOBBY CASINO?
Yes, there are. At the time of starting the account, these limitations will apply:
A daily limit of 1,000 $
A weekly limit of 7,000 $
A monthly limit of 30,000 $
In the event that your Deposit restriction is come to by you, you won't be allowed to make some other Deposits. You will see a message letting you know you are exceeding the limit.
Just on the off chance that you have to decrease these restrictions, it is conceivable to modify them through your player account by getting the "Deposit Limitations" decision.
You will require contacting our Customer Care Center in the event that you have to raise your Deposit restrictions.
MAY I MAKE A DEPOSIT VIA BANK TRANSFER, IF I DO NOT HAVE A CREDIT / DEBIT CARD?
Yes. To make a deposit via bank transfer you will need to select the bank transfer option in the "Deposit" section in your account. Once there, it is possible to see what issue are and all the data needed to make a transfer to us. It's very important that as a reference, you input your ID number, NIE or identity document under the section that is CONCEPT, in order that you can be definitely identified by us.
The deposit by transfer typically reflects in our bank within 24 hours and as soon as we receive it, your balance will be credited to your account.
WHAT IS THE CVV2 / CVC2?
It's a 3-digit number found on the rear of your card. These three digits shield you from potential fraud and authenticate your card.
MAY I PLAY WITHOUT MAKING A DEPOSIT?
There is a possibility to play without using real money. Please contact support Email: firstname.lastname@example.org
WHAT IF I AM ASKED FOR A 3D SECURE / MASTERCARD PROTECTED CODE?
All you must do is request.
All you will have to do is request this code used to make secure transactions online to your bank.
DO I HAVE TO SEND ANY FILES/DOCS WHEN MAKING MY FIRST WITHDRAWAL?
Bobby Casino will request one to send files for identification purposes which will change in accordance with the deposit and withdrawal procedures selected, in case you are going to process your first withdrawal. A) To draw funds via Bank Transfers, you'll be requested the following:
Identification Record: ID (if you're Spanish resident in Spain) / NIE (if you're a foreigner living in Spain)
Passport, identity card, driving license or Social Security document (in case you are a foreigner residing abroad). The copy of the file must fit that said at the time of enrollment.
Bank account number with evidence of ownership. You must send us signs of your bank transfers or charges received, including gasoline bill, electricity, phone, etc. in PDF format.
You may also send by facsimile or post, a copy or scanned copy of your receipts in case you may not have on-line access to your own accounts.
Copy both sides of the debit or credit card which was used to make deposits. For the security we advocate leaving exposed only the first six and last four digits and the first four digits. You can send us the documentation through the next routes:
WHAT IS THE WITHDRAWAL MINIMUM SUM?
Bank Wire: The minimum allowed for withdrawal through Wire Transfer is $100. The fee attached to this process is deducted from the withdrawing amount. Players can receive one wire payout every 7 working days!!!
Payouts take 2 - 3 working days to be approved and processed. Bank wires take 7 - 10 working to reach your bank account after approval.
BankChecks: Bank checks involve bank processing and currency fees. Due to this, the minimum amount is $200. Because these checks are sent securely by courier, Payouts take 2 - 3 working days to be approved and processed. Checks will arrive in 7 - 10 working days after approval, and are sent only to the address we have on file for your account.
The fee attached to this process is deducted from the players withdrawn amount. Players can receive one payout in every 7 working days.
Withdrawals at Bobby Casino are as easy as online casino deposits.
Just login to your casino account, click on "My Profile" and then on the "Withdraw" button. From the bank menu, you can choose your plan of withdrawal. Some of these include Person 2 Person or Wire Transfer.
Time frames are calculated in bank working days.
Different methods have different withdrawal fees attached to them.
Players have to provide accurate information for processing of withdrawals calls for proper paper work.
Players will be contacted after an approval to verify all personal information and to discuss current payout options.
Players must provide accurate information (Email Address, Physical address, Phone numbers, E-Wallet account) to be paid.
A deposit made by credit in the past requires filling up of a Credit Card Agreement Form in order to process a payout. Contact our support team and find out more about what type of documents may be required.
Documentation will be requested any time you use a new card, or as often as once every six months. Our Accounting or Withdrawals Departments may need you to send in updated copies of your required documentation from time to time. This is for your security as well as ours, and we appreciate your understanding and cooperation.
Except when stated otherwise, Bobby Casino offers players one-time payout per week at a maximum payout of $1,000 per week.
Due to current banking and processing issues in the online gambling industry in different countries, we are unable to give an exact date that payouts will be made following approval. Bobby Casino takes casino withdrawals very seriously and will get our players paid out as quickly as possible.
To know the exact details, you can get in touch with our customer support staff. Please Contact Us: email@example.com
HOW LONG DOES IT TAKE TO GET THE MONEY AFTER THE WITHDRAWAL IS PROCESSED?
Payouts take 2 to 3 working days to be approved and processed. Bank Wire or Bank Checks will arrive in 7 - 10 working days after approval.
HOW MAY I TAKE / WITHDRAW MONEY FROM MY ACCOUNT?
Player can make a withdrawal request from his own account using the deposit method. There are different withdrawal services available to get your cash if you desire.
It is possible to choose from an extensive variety of services required to get your cash if you desire. We advocate performing this withdrawal so that it'll be so much quicker and comfortable using exactly the same process.
As a way to successfully process your withdrawal, Bobby Casino reserves the right to request copies of records deemed crucial to identify the user of the account from which the withdrawal is ordered, so your withdrawal may not be processed until the requested documentation has been received by us. Bonuses may be taken only after meeting all demands of our Bonus Policy. There are not any fees for our services of Withdrawal, nevertheless, the payment or bank processor can execute some kind of fee to process your withdrawal.
In accordance with the Bobby Casino Withdrawal Policy, withdrawal requests from players will be automatically processed through the payment process with which the player made his deposit that is first in his other Bobby Casino account, reaching the Overall Amount of the player. After done, the player can select the payment method that is preferred for their Staying Withdrawal Balance.
VISA will not take withdrawals in particular jurisdictions. See the list for more information. **
** ANGUILLA, ANTIGUA & BARBUDA, ARGENTINA, ARUBA, AUSTRALIA, BAHAMAS, BARBADOS, BELIZE, BERMUDA, BOLIVIA, BRAZIL, BRITISH VIRGIN ISLANDS, CANADA, CAYMAN ISLANDS, CHILE, COLOMBIA, COSTA RICA, DOMINICA, ECUADOR, EL SALVADOR, GRENADA , Guadaloupe, GUATEMALA, GUYANA, HAITI, HONDURAS, HONG KONG, INDIA, INDONESIA, JAMAICA, JAPAN, KOREA, MALAYSIA, MARTINIQUE, MEXICO, MONTSERRAT, NETHERLANDS, ANTILLES, NICARAGUA, PANAMA, PARAGUAY, PERU, PUERTO RICO, DOMINICAN REPUBLIC, ST. Kitts-Nevis, ST. LUCIA, ST. Vincent & Grenadines, Suriname, Trinidad and Tobago, Turks & Caicos Islands, U.S. Virgin Islands, USA, URUGUAY, VENEZUELA.
Some payment methods WILL NOT BE accepted in some authorities for withdrawals as a result of legal or technical problems. When this scenario happens, the player will make their withdrawal through two choices: